YOUR PRIVACY
Refund, Return & Transfer Policy
Read our Privacy Policy to learn how we protect your information.
1. General Policy
- Tekgen Technical Institute ensures a fair, transparent refund and transfer policy for all students.
- Applies to all courses—online and in-person—once registration is completed.
- All students should review course details thoroughly before enrolling.
- Policy updates may occur without notice; students should check regularly.
- Any exceptions are solely at Tekgen’s discretion.
- Policy ensures accountability and protects both students and the Institute.
- By enrolling, students agree to these terms automatically.
- Any violation may lead to refusal of refund or transfer requests.
2. Cancellations by the Student
- Cancellations must be submitted in writing via email or contact form.
- If done more than 10 working days before course start, partial/full refunds may apply.
- Less than 10 working days: refunds are typically not available.
- Medical or emergency documentation may be required for late cancellations.
- Requests are reviewed case-by-case and must be acknowledged by our team.
- No verbal or informal messages will be accepted.
- Tekgen does not refund due to personal scheduling conflicts.
- All communication should be clear, complete, and properly documented.
3. E-Learning / Online Courses
- Refunds not granted once login details or materials are issued.
- Technical problems on the user’s end aren’t valid reasons for a refund.
- No refund if the student chooses not to access the online content.
- Online courses are considered consumed once login is shared.
- Compatibility and access should be confirmed before enrollment.
- Exceptions may apply only for verified technical failures on Tekgen’s side.
- No transfers permitted between online and physical programs.
- Course content remains accessible for the time stated, even post-refusal.
4. Transfer or Substitution Requests
- Requests allowed at least 7 days before course begins.
- One-time transfer or substitution per registration, based on availability.
- Admin fee may be charged for such changes.
- Substitute must meet course prerequisites for approval.
- All transfer requests must be in writing.
- No-shows after approval will result in forfeiture of seat and fees.
- Transfers not permitted once a course has started.
- Confirmation from Tekgen is required to finalize substitution.
5. Cancellations by Tekgen
- Tekgen may cancel or reschedule courses due to low enrollment or emergencies.
- Students will be offered full refunds or transfers in such cases.
- Notification will be sent in advance via email or phone.
- Tekgen not responsible for student travel, hotel, or related expenses.
- Rescheduled sessions will be prioritized for affected students.
- Every effort will be made to minimize disruption.
- Refunds will be processed promptly for cancelled sessions.
- Tekgen retains the right to revise course schedules when necessary.
6. No Show Policy
- Participants who don’t attend without notice are considered no-shows.
- No-shows are not eligible for refunds or rescheduling.
- Repeated absences may affect future course eligibility.
- Documented emergencies may be reviewed for rare exceptions.
- Approval in such cases lies entirely with Tekgen.
- Attendance is mandatory for course completion and certification.
- No-shows cannot claim course completion certificates.
- Notification prior to class is crucial to avoid policy consequences.
7. Refund Request Procedure
- Refunds must be formally requested via email or online form.
- Reason for request and all relevant documents must be attached.
- Acknowledgement sent within 3 working days of receiving request.
- Processing takes 7–14 working days depending on payment mode.
- Refunds are issued via original payment method unless noted otherwise.
- Incomplete requests will be delayed or rejected.
- Tekgen may deny refunds not adhering to the policy.
- Keep proof of transaction to facilitate refund processing.
8. Non-Refundable Timeline
- Refunds not allowed after course start date under normal conditions.
- No partial refunds for missed classes or late arrivals.
- Login shared for online classes means refund ineligible.
- Students should align their schedule before enrolling.
- Requesting a refund too late results in automatic denial.
- Students are responsible for managing their own attendance.
- Tekgen provides sufficient upfront information for informed decision-making.
- Timely enrollment and planning prevent refund issues.
9. Non-Refundable Items
- Registration fees, exam vouchers, and study kits are non-refundable.
- Personalized services like coaching or resume building are excluded from refund.
- One-time consumable items are non-returnable.
- Custom packages or bundled discounts are final-sale items.
- No credit or refund will be issued for these categories.
- Non-refundable items will be clearly mentioned in the invoice.
- Tekgen ensures clarity at purchase stage to avoid confusion.
- Transparency and fairness guide all non-refundable item handling
10. Late Payment Or Dues
- All course dues must be cleared before starting the course.
- Pending dues may result in seat cancellation without refund.
- Tekgen can impose penalties for repeated late payments.
- No access to course materials or certifications with unpaid fees.
- Payment plans must be approved before registration.
- Students should contact finance team in case of hardship.
- Defaulting may lead to restrictions on future enrollments.
- Prompt and complete payment ensures uninterrupted learning.
11. Corporate Or Group Enrollment
- All course dues must be cleared before starting the course.
- Pending dues may result in seat cancellation without refund.
- Tekgen can impose penalties for repeated late payments.
- No access to course materials or certifications with unpaid fees.
- Payment plans must be approved before registration.
- Students should contact finance team in case of hardship.
- Defaulting may lead to restrictions on future enrollments.
- Prompt and complete payment ensures uninterrupted learning.
12. Force Majeure
- Events like natural disasters, pandemics, or government orders qualify.
- In such cases, Tekgen cannot be held liable for delays or cancellations.
- No refunds offered under force majeure conditions.
- Course delivery may be moved online or rescheduled where possible.
- Students will be informed of developments through official channels.
- Tekgen prioritizes safety and regulatory compliance.
- Disruptions will be handled fairly and transparently.
- Flexibility offered when legally and practically possible.
13. Contact Us
- For any policy questions, email: info@tekgenti.com.
- Call us at (+92) 337-0333300 during working hours.
- Our support team responds within 24–48 business hours.
- Clear subject lines and details speed up response.
- Include student ID or invoice number in all refund requests.
- Polite, professional communication is appreciated.
- We’re here to help with clarity, fairness, and respect.
- Visit our office or use our website form for direct contact.
Please Note
Policies are subject to change at any time, Continued use of our services constitutes acceptance of the updated policies.
Have Questions?
We're Here to Help
Our team is ready to assist you with any policy-related inquiries